Grievance Procedure
DRSC Grievance (Complaint) Procedure
DRSC provides services for people with disabilities. We make decisions about the types of services we can provide based on multiple factors listed on our Request Help page.
DRSC is required by federal law to have a grievance procedure so clients, prospective clients, and their family members may express concerns about the services they received or if they were denied assistance from us. If you are unhappy in any way with the services you received from DRSC, please complete our grievance (complaint) form.
How to File a Grievance
Option One
Option Two
Print and fill out a Written Grievance Form and mail it to us
Mail to:
Finance and Human Resource Manager
Disability Rights South Carolina
Suite 208, 3710 Landmark Dr.
Columbia SC 29204
Option Three
Email (make sure you include all the information requested in the form and include that this is a grievance)
We will provide you with a copy of the Board of Directors Grievance Policy upon request. If you have any questions about the policy, we are here to help and can explain your rights under it. Please let us know if you need accommodations to file a grievance in a different way. Rest assured, all grievances will be kept confidential.
What is the Review Process
Once a grievance is submitted, it will be reviewed by a supervisor. They will respond to you within 10 business days.
How to Appeal that Decision
If you do not agree with the supervisor’s response, you have the right to appeal to the Executive Director. You must submit this appeal in writing within 10 business days of getting your response. Your first response will tell you how to file this appeal.
If you do not agree with the Executive Director’s response, you have the right to appeal to the Chair of the Board’s Grievance Committee. You must submit this appeal within 10 business days of receiving your response from the Executive Director. Your response from the Executive Director will tell you how to file this appeal. The Board usually meets four times a year. If the Grievance Committee gets your appeal more than 30 days before the next Board meeting, it will be reviewed at that meeting. If the Grievance Committee gets your appeal less than 30 days before the next meeting, it will be reviewed at the following Board meeting.