Information and Referral Specialist
Information and Referral Specialist
Disability Rights South Carolina (DRSC) is a private, statewide nonprofit that protects and advocates for the legal, civil, and human rights of people with disabilities. DRSC believes that people with disabilities are people first, and are the primary decision makers in all areas of their life. Our goals include Safety and Protection, Community Integration, and Equal Access for people with disabilities. This position plays a vital role in achieving these goals.
An Information and Referral Specialist for Disability Rights South Carolina (DRSC) shall work under the general supervision of the Information and Referral Team Leader. This position is classified as Salaried – Non-exempt from overtime pay under federal Department of Labor regulations.
Specific duties include, but are not limited to:
Receive requests for services, information, and/or referrals and provide up-to-date, accurate information, referral, and advocacy assistance to callers and visitors.
Respond to all requests received in person or via telephone, mail, fax, or e-mail in a timely manner.
Interview potential clients, obtain and record all relevant information, and determine eligibility for services. Provide short-term assistance if appropriate. If not eligible for services, provide appropriate information, written materials, and/or referral to other sources in the community.
Record information into the database in a timely manner.
Work with each issue team in identifying intakes that may meet team priorities. Refer such intakes to the appropriate issue team leader(s). At the direction of an issue team leader, provide further advocacy services, including but not limited to, written or oral advice, drafting letters, factual investigation or contact with third parties.
Participate in I&R Team meetings as scheduled.
Assist in data collection and preparation of statistical reports.
Stay up-to-date with resources available for DRSC clients with independent research, and assist team leader with resource log updates.
Work with other agencies and organizations to develop understanding of their services.
Assist in data collection and preparation of reports.
Other duties as requested
Must be able to pass and maintain Level 5 Federal Security Clearance
Associate degree from an accredited college and a minimum of two years’ relevant experience; or
High school diploma and four years’ relevant experience.
Desired Knowledge, Skills and Abilities:
Commitment to the mission, vision and values of Disability Rights South Carolina and to the civil rights of people with disabilities.
Ability to work with individuals from a variety of cultural backgrounds and a demonstrated understanding of the overall organization and relationships among and between service areas and teams.
Problem solving skills including the ability to influence, facilitate, mediate, negotiate and manage groups and individuals.
Ability to work both independently and in collaboration with others, maintain confidentiality; and to deal effectively with and negotiate through confrontational situations and stressful interactions.
Knowledge of systems providing services to people with disabilities and disability laws and regulations.
Computer literacy and effective communication and interpersonal skills.
Ability to work remotely with minimal supervision.
In-state travel is required and out-of-state travel may be required for training and conferences.
How to Apply:
Interested individuals should submit a cover letter and resume via mail, fax or email to Lorie Boddie, Finance & Human Resources Manager, 3710 Landmark Drive, Suite 208, Columbia, SC 29204 or email at [email protected]. Deadline for submission is Friday, March 1, 2024.
State background checks will be requested.
No phone calls please.
EOE. Persons with disabilities are encouraged to apply.